Posted tagged ‘customer service’

Yes, we have NO Breakfast.

January 17, 2009

Some of you know I like to bitch about the local small town stores here.  But every once in a while, I’ll still give them the benefit of the doubt, and try to throw some business their way.   Support the local economy, you know.

Like this morning.  It was 11:30 and I went to eat breakfast at the Clueless Restaurant.   Even though I’ve gotten burned there before (they stop serving breakfast on Saturdays after 11:00 AM).

(God only knows WHY…).  But that’s besides the point.

But they’ve been under new management, and I know they extended their Sunday breakfast hours.

So heck, why not give it a shot?

No such luck.

Survey says: “ANNNNNNH!” (Insert obnoxious buzzer sound here).

When I walked in, they told me sorry, we don’t serve breakfast after 11:00.

Never mind that the Lunch Special was a FRIED EGG SANDWICH!  (Seriously, I can’t make this up, folks!)

They probably had club sandwiches too.

Meaning you could probably buy bacon, toast, and eggs.

Just apparently not all together.

The manager tried to reassure me that I can still get  “breaksfasty” things on the menu (whatever the f#%*  THAT means).    But she stuck to her guns, and said they don’t’ serve actual breakfast.

Sigh. I guess they didn’t want my money.  (Even though I was the ONLY customer there.)

Oh well.  I did what I usually do.

I went 400 yards down the road to their competitor:  The Normal Restaurant.   That WILL serve breakfast on weekends.   Till 4:00 PM, even.

And guess what?   I was eating hot breakfast within minutes.  And there were at least a dozen customers already doing the same.

There’s probably a moral to this story here….regarding which businesses will succeed and which ones will fail.

But I dont’ think Clueless Restaurant could (or would) listen to it.

Friar versus the Gray Heads (Part V)…A Possible Truce?

June 14, 2008

Since my last report  about  my on-going battle with the local grey-heads, nothing much has happened.  Three consecutive issues of the Splat Creek Chronicle have been printed, and nothing has been said about me.

It looks like some people might have finally gotten a life, and/or have found something else to bitch about in the paper.

So is this major kerfuffle over?   Has a truce been declared?   I can only hope….

But I think the damage has been done.   My reputation has apparently been tainted.   Dear me.    

The other day, in a bar/restaurant, I wanted to buy a beer.  The bartender pointed me out as “The Letter Writer”.


The way he said it, it might as well have been “Baby-Seal Killer”.    

“Oh, that’s the Letter Writer!”  he said. “Hey, Lenny, that’s him…Come and check him out!”.    And then the cook came to see who I was.  And started to make snarky jokes with me.   We both chatted politely, but I could tell he was pissed off at me.   


Several times that evening, whenever I went up to the bar, the cook made a point to look back at me and make another snarky comment.

You really gotta love this town.  

That same day, I was also told by someone else that I shouldn’t write any more letters.  They’re tired of pointing me out to other people.  

And a colleague from the office warned me to never write a letter to the editor about the golf course.   Because a lot of the managers golf here, and if I upset them, it could affect my career. 

Nice to see that Freedom of Speech is alive and well in the Splat Creek Valley.

All this, because I dared question the customer service of some of this town’s merchants.

One sympathetic friend told me that this will stick with me for years.    He also had written some letters to the paper, years ago, and he went througth the same thing.

Oh well.  I guess I’ll just have to wait till the next person pisses off the town even more, before this blows over. 

In the meantime, I’m going to breakfast at the local restaurarant. 

Now if you’ll excuse me, I must change into sack-cloth and ashes.

Another Small Town Moment…

May 4, 2008

Believe it or not, we actually have a Subway in town.  Tonight I went to buy some food around 9:00 PM.   The store closed at 10:00, so I figured this would give me ample time.

There were three of us in line.   As usual, there was only one brain-dead teenager working the store.  It took 10 minutes for her to get around to making my sandwich.  When it was finally done, I asked to have my sub toasted.

“Sorry, sir.  We shut our oven off.”

“What?  You have got to be kidding me!”.

“No.  We shut our oven off at 8:30.”

“But you close at 10:00!”

And then the snarky little 16-year-old rolled her eyes at me, and said:  

“Do you know how HOT those things get?”

Moral of the story.  If you want to buy a toasted sub, make sure you get to the Subway NINETY MINUTES before it closes. 

This message brought to you by Great Moments in Customer Service.

Sigh.   Only in Splat Creek.