Posted tagged ‘local restaurant’

Great Moments in Small-Town Fine Dining

November 1, 2008

My friend Kelly is an expert in customer service.   She’s always making great suggestions on how companies can improve their customer relations and attract more business.

And when I read her blog, I have to laugh.

Because the local merchants here in Splat Creek just don’t have a clue.    I swear, they must read her blog, and deliberately decide to do OPPOSITE of anything she says.

This morning was a prime example.

I had to go to the town dump.  On the way back, I decided to try breakfast at the Grease-Tree Truck Stop for a change.

The waitress gave me coffee and a menu.

When she came back, I said I’d like breakfast.

“Sorry, we don’t serve breakfast after 11:00.”

Let me get this straight.  It’s 11:40 AM.  On a WEEKEND.   And you can’t cook eggs, bacon and toast…at a TWENTY-FOUR-HOUR TRUCKSTOP !!?

(BAM…!  BAM…! BAM…!)  (That’s the sound of Friar banging his head on the table).

I wanted to leave, but I felt committed, because I had half-finished my coffee.   Plus I was too damned hungry to leave and drive  to the next place.   So I ordered a hot hamburger sandwich with mashed potatoes.

I should have known better.

Long story short:

– A harried waitress (who’s only vocabulary was “I’ll be with you in a minute”).

– A cook (a few fries short of a happy-meal herself) who was in no apparent rush.

– THIRTY MINUTES to get my food, which was dry.  (I saw the burgers sit on the grill for got knows how long).

– No glass of water to wash it down.   No coffee refill either (God Forbid, should they EVER give coffee refills here!)

Oh, and when you pay your bill?

You go up to the cash, and you tell THEM what you just ate (they’re so understaffed and messed up, they can’t even keep track).

If you might decide to add a candy bar or something extra to your tab, you might get lucky.

Sometimes the waitress won’t even charge you, she’s so frustrated.

“Take it, I don’t give a shit!”.

Ahhh.   Great moments in Fine Dining at Splat Creek.

You gotta love it.

The sad thing is,  I’m not even suprised.    This is what we’re used to.

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